Terms and Conditions

Terms and conditions for all current instore and online promotions can be found on this page. Please scroll through to view our current offers.

For all ongoing terms and policies please scroll down.

  1. 35% off discontinued stock sale: This is an in-store and online offer on selected products that are to be discontinued for sale at Script Skincare. Starts 9am Monday the 30th of October 2023, and will continue while stock lasts. On sale products will be marked as such. A 35% discount will be applied on the recommended retail price of included products at the time of purchase. If purchasing online discounted price will be shown and calculate automatically on check-out. Standard shipping policy applies. The offer cannot be used for the purchase of gift cards. The offer cannot be redeemed on exchanges or refunds. The offer cannot be exchanged for any other product, service, gift card or money. The offer cannot be used in conjunction with any other product offer. This is a stock clearing sale so discounted price is available at the time of purchase and is subject to product availability. Offer is only valid during the promotional period and cannot be applied retrospectively.



Price Match Guarantee Policy

When we will price match

Script Skincare is focused on ensuring our customers can access the best skincare products for their individual skin by offering a wide range of genuine, quality cosmeceutical skincare products at highly competitive prices. Additionally, we provide complimentary skin advice from a knowledgeable team, with additional benefits including the Script Skincare Loyalty Program, ongoing free consultations and skin analysis.

Our price match guarantee policy applies to retail skincare products ranged in our Script Skincare stores and does not include treatment services. Price match guarantees can only be undertaken on instore purchases and cannot be processed online.

If a competitor, being another reputable Australian retail or online store, is offering a cheaper price on a product on an exact like-for-like basis, in its store or on its Australian website, Script Skincare may Price Match if:

The price match is requested prior to purchase, in person at a Script Skincare store.

The identical product (same brand, version and size) is in stock and available for immediate sale by Script Skincare and the competitor.  A Script Skincare Team Member can verify the price and availability of the product.

When we won't price match

Script Skincare will not match the competitor’s price if:

It is below our cost price, or the conditions for When We Will Price Match are not met.

The competitor’s product is not sourced from the licensed Australian distributor, comes from overseas, or is suspected of being counterfeit. We will not price match a store or website that has special conditions or trading limitations, such as Duty Free stores, factory outlets, warehouses, clearance centres, a business under an insolvency administration, a market place such as eBay, or the product is sourced from an unauthorised reseller.

We will not price match if the competitor’s price is a specially negotiated price or offer that is only available to a select group of people, such as a corporate rate, loyalty, subscriber or membership offer, or is discounted by means other than money, such as loyalty points, a discount voucher or coupon.

When a Price Match is agreed, no further discounts (including Team Member Discount), or any other promotional offers will be given.

The agreed Price Match is only available at the time and day offered.

Terms and Conditions

The Script ® program (the “Program”) is operated by Script Skincare Pty Ltd ACN 640 027 621 and owned by ScriptIP Pty Ltd ACN 164 059 072 (in these Terms of Use “we” or “us” or “SCRIPT”). Your use of the Program is subject to these Terms of Use.

If you do not agree to these Terms of Use do not use the Application and do not click “I Agree” after reading these Terms of Use. By choosing “I Agree” or using the Application you agree to the application of these Terms of Use.

  1. You are receiving a non-exclusive, non-transferable, non-assignable, terminable subscription to use the Program. The Program is provided to you at no cost, however you will be responsible for any costs incurred with your mobile operator and/or your ISP for downloading, installing and using the Program, including downloading any information that populates the Program . You are also responsible for any downloading charges that are incurred by anyone else using the device on which you have installed the Program.

  2. It is your responsibility to determine whether your use of the Program is lawful, and you must comply with all applicable laws in using the Program. You may not use the Program for any illegal purpose. You have a limited right to use the Program. We can decline or cancel your registration, or remove your account for any reason and at any time. You are responsible for providing accurate registration information, keeping your registration information up-to-date and secure, and for all activity that happens in your account. All user names and passwords are our property and may be changed at any time.

  3. When you use the Program, Script may collect personal information including but not limited to your name, address, and contact details. You agree that Script may use this information to contact you. You also agree that the information collected may be provided to the retailer or other related entities and they may use the information to contact you. Further, when you use the Program Script may collect other de identified data regarding skin type, skin concerns and information from your skin care prescription including purchase information. The program may also record number of pages viewed, your results and average session duration. You agree that Script may use this information to analyse and improve the Program and the service provided to you.

  4. In the event that you choose to share your results using any of the available ‘share options’ you are consenting to publish the outcomes of your exam in conjunction with some personal details that may be identifying. These details include, but are not limited to, photographs uploaded by you, your results including diagrams and images, skin type, skin concerns and product prescription and any other results you choose to share. Depending on your selection, the output methods may include image, text, video or recordings. If you choose to share your results you understand that it is possible that your results will and can be viewed by friends, followers and the general public in accordance with your own social media settings. The decision to share to social media is the sole responsibility of the user.

  5. THE PROGRAM DOES NOT PROVIDE MEDICAL ADVICE. The contents of the Program are for informational purposes only. The content is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice because of something you have read on the Program.

  6. Script does not endorse any specific retailer, products, procedures, opinions, or other information that may be mentioned on the Program. Any procedures or, products recommended are suggestions only. Always seek the advice of your clinician or other qualified provider prior to using any products or undertaking any procedures or treatments. Reliance on any information provided by Script or Script employees is solely at your own risk.

  7. This Program may be embedded in, or contain links to other sites. Unless expressly stated, these sites are not under the control of Script or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site from this Program does not imply any endorsement of the sites themselves or of those in control of them.

  8. Script does not make any guarantees and does not provide any undertaking that the Program will be available at all times or that it will be error free, secure or that any defects will be corrected. YOU AGREE THAT YOU USE THE PROGRAM AT YOUR OWN RISK AND THAT SCRIPT DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY DAMAGES OR LOSS THAT YOU MAY SUFFER OR INCUR AS A RESULT OF USING THE PROGRAM , WHETHER THEY ARE DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS REVENUE OR LOSS OF GOODWILL). This includes any loss that results from any interference, malfunction or damage that occurs to your smart phone, tablet computer or other device arising from installing, updating or using the Program.

  9. Script may change these Terms of Use at any time in its sole discretion. These Terms of Use are governed by the laws of Victoria and you agree to irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.

  10. Trademarks contained in the Program are owned by Script Skincare Pty Ltd and may not be used without Script’s express written consent.

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