Returns policy

If you are not completely satisfied with a Script Skincare purchase for any reason, please review our returns, refund, and exchange policies below.

If there is a problem or fault with an open product please contact: hello@scriptskincare.com.au to arrange a replacement. Please do not discard the item as we will need it to return to our supplier.

Script Skincare returns to retail locations

Products purchased from a Script Skincare location can be returned within 3 months of purchase if the product is unopened and is in saleable condition, or if it is faulty.

Opened products can only be returned within 6 months if lightly used (more than 80% of the product must still be intact) and you have experienced a reaction, reactions must be proven with photographic evidence.

Returns cannot be given under any circumstances 6 months after purchase.

We do not return opened products for any other reason.

Products are to be returned to the same Script Skincare retail outlet that the product was originally purchased from. A full refund will be issued unless you wish to exchange your product for another of equal value. Account credits are not given.

Refunds will be given in the same form of payment as your original purchase was made, so please bring the debit or credit card you used to purchase your order if applicable.

Please bring your receipt with you, if you do not have your receipt, your transaction may be able to be verified using your Script Skincare member details.

Returns without a receipt or that cannot otherwise be verified, will require a valid government issued photo ID that will be swiped, scanned or manually recorded at the time of the return. Information from your ID will be kept on our database to prevent fraud. Information from your ID will not be used for marketing purposes.

Scriptskincare.com.au purchases

Scriptskincare.com.au purchases can be easily returned for FREE (no return shipping or handling fees) by mail by following the below procedure. We will refund your purchase price, excluding your original shipping charges, if applicable, unless the return was a result of our error.

N.B. Unless the product is faulty, products must be returned unopened in new condition and within 14 days of delivery receipt. If you are unsure if your product is eligible for return please email: hello@scriptskincare.com.au

Step 1. Email hello@scriptskincare.com.au with the following information: first name, surname, email address, contact telephone number and order number which can be found on your emailed order confirmation receipt.

Step 2. We will send you a pre-paid return satchel.

Step 3. Place the products together with a copy of your emailed confirmation receipt into the satchel.

Step 4. Notify us that the parcel is ready for collection by emailing: hello@scriptskincare.com.au and we will organise for it to be collected .

Step 5. Upon receipt of the returned products we will process a refund. Please allow two weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.

Scriptskincare.com.au is unable to offer exchanges via mail

Returns can be mailed to:
Script Skincare Pty Ltd
Ground Floor, 8-10 Howitt Street
South Yarra VIC 3141

Shipping policy

All Script Skincare order totals are shown in Australian dollars and are shipped from Melbourne Australia via courier.

You’ll receive an email confirmation once your order has been packed.

Script Skincare currently offers standard national shipping only. For international orders please call 1300 108 109.

Standard shipping is charged at $11 (inc GST) on all orders under $150.00. For orders over $150.00 shipping is free. Your shipping charge will be automatically calculated and added to your cart on check-out.

Please allow 2 – 3 days for delivery to Metropolitan areas* and 5 -10 days for all other areas.

* Metropolitan areas in Sydney, Melbourne and Brisbane only.

We are closed for order processing on Saturdays, Sundays and Australian public holidays.

Our couriers do not deliver on Australian public holidays or weekends.

Shipping may take additional time during sale periods, holidays, pandemics and extreme weather.

Do you ship to P.O. BOX?

Our couriers do not ship to P.O. BOX addresses.If you require your parcel to go to a P.O.Box we will ship using Australia Post. Where possible please enter a valid residential, or business address to which we can ship the order rather than a P.O.Box.

What should I do if my order has not arrived?

If your parcel hasn’t arrived in the time periods specified above or if you’d like additional information please email your enquiry to hello@scriptskincare.com.au

Will I get charged for a re-delivery?

There is no re-delivery fee. If you are not available to receive the order and there is not a safe place to leave it, our courier partner will contact you to arrange re-delivery at a suitable time, or take your parcel to the post office. If our partners are unable to reach you after multiple attempts, your package will be returned to us and we will contact you.

What if I’m unable to sign for the delivery?

If you’re unable to sign for your parcel, our delivery partner is able to leave your parcel in a secure place at your address without a signature.

Can I pick my parcel up from an associated Script Skincare Retailer?

Unfortunately, we do not have a self-collection option currently for online orders.

Any queries please contact: hello@scriptskincare.com.au