Script Skincare returns to retail locations

Products purchased from a Script Skincare location can be returned within 2 weeks of purchase if the product is unopened and is in saleable condition.

Opened products can only be returned within 1 month if lightly used (more than 80% of the product must still be intact) and you have experienced a reaction. Reactions must| be proven with photographic evidence.

Faulty products must be returned as soon as the fault is identified and must be within 1 month of purchase. The faulty product must be kept and physically returned.

Returns cannot be given under any circumstances 1 month after purchase.

We do not return opened products for any other reason.

Products are to be returned to the same Script Skincare retail outlet that the product was originally purchased from. A full refund will be issued unless you wish to exchange your product for another of equal value. Account credits are not given.

If you make a phone purchase from a specific location, postage will be charged at our online rates (see shipping policy).

If an in-store or phone purchase needs to be returned via post, it is the customers responsibility to organise and take responsibility for the return, including the cost of postage. In these circumstances the refund will not be processed until the return arrives back at the store from which it was purchased.

Refunds will be given in the same form of payment as your original purchase was made, so please bring the debit or credit card you used to purchase your order if applicable.

Please bring your receipt with you, if you do not have your receipt, your transaction may be able to be verified using your Script Skincare member details.

Returns without a receipt or that cannot otherwise be verified, will require a valid government issued photo ID that will be swiped, scanned or manually recorded at the time of the return. Information from your ID will be kept on our database to prevent fraud. Information from your ID will not be used for marketing purposes.

Scriptskincare.com.au purchases

Free shipping

For orders over $150.00 (inc GST) a FREE standard shipping option will be made available, it is the responsibility of the customer to select this option on check-out.
There is no FREE express shipping option currently available.

Approximate delivery times

For standard national delivery please allow 3 days for delivery to Metropolitan areas* and 5-10 days for all other areas.

* Metropolitan areas in Sydney, Melbourne and Brisbane only.

For express national delivery if your order is placed before 12 noon (AEST), we can guarantee same day pick-up. Please allow 2 days for delivery.

Shipping may take additional time during sale periods, holidays, pandemics and extreme weather.

Processing

You will receive an automated email from our courier partner when your order has been packed and registered for collection.

We are closed for order processing on Saturdays, Sundays, and Australian public holidays.

Our couriers do not deliver on Australian public holidays or weekends.